Virtual Assistant Services for UK Businesses
UK owners tell us the same thing: the work is there, but hiring an office administrator locally is slow, expensive once employer costs are added, and a big commitment for a small firm. Letting agents, solicitors, recruiters, accountants, trades and online sellers all carry the same pile of admin, and it lands on the people who should be selling or advising.
Virtual Assistant Capital gives UK businesses one dedicated, vetted VA who works remotely in UK hours, on your tools. We have no UK office and do not pretend to: what you get is a reliable remote team member, a free shortlist of 2–3 VAs within 72 hours, nothing to pay until your VA starts, and month-to-month terms with a 30-day replacement.
What your VA takes on
- Letting and estate agents: portal enquiries from Rightmove and Zoopla, viewing bookings, tenancy paperwork chasing and landlord updates in Alto, Reapit or Street.
- Solicitors and law firms: new enquiry intake, appointment booking, file opening admin and chasing client documents, in Clio, LEAP or Actionstep.
- Recruitment agencies: CV formatting, interview scheduling, compliance document collection and CRM upkeep in Bullhorn or Vincere.
- Accountants and bookkeepers: chasing client records ahead of Self Assessment and year-end deadlines, organising receipts in Xero, FreeAgent or Dext for your team.
- Trades and home services: enquiries, quotes from your price list, job booking and invoicing; see our tradies page for the detail.
- Ecommerce sellers: Amazon.co.uk, eBay and Etsy listings, orders, returns and customer messages.
- Founders and directors: inbox, diary, travel and board pack admin.
Based elsewhere? See virtual assistants by country.
A typical week
- Monday: diary for the week, chase anything outstanding from last week.
- Tuesday: enquiries and bookings; CRM updates.
- Wednesday: invoices and payment reminders; supplier admin.
- Thursday: document chasing for upcoming deadlines.
- Friday: a written weekly summary in UK time.
Tools they work in
- Accounting: Xero, QuickBooks UK, FreeAgent, Sage, Dext
- Property and legal: Alto, Reapit, Street, Clio, LEAP, Actionstep
- Recruitment: Bullhorn, Vincere
- Workspace: Microsoft 365, Google Workspace, Teams, Slack
The bright line
UK GDPR and confidentiality requirements are discussed and agreed with you before any access is given. VAT returns, Making Tax Digital submissions and Companies House filings stay with you and your accountant; your VA keeps the records organised. Plans are priced in US dollars; your card or bank converts the monthly fee. Your VA is remote, has no local office, and works inside your systems with the access you choose.
Signs it is time
- An office administrator role has been open for months.
- Portal enquiries or new client calls wait until the evening.
- Your accountant chases you for records every quarter.
- Directors are doing data entry.
Affordable virtual admin for UK firms, without the employer costs
Most searches for an affordable or cheap virtual assistant come down to one question: what does it cost against the alternatives? Here is the comparison for 20 hours a week and for full time, using UK government rates and the hourly range UK directories quote for freelance VAs.
| Option | 20 hours a week | Full time | What else you pay |
|---|---|---|---|
| Employee on the National Living Wage (£12.71 an hour from April 2026) | About £1,100 a month in wages, plus about £100 employer National Insurance | About £2,065 a month in wages for 37.5 hours, plus about £247 employer National Insurance | Pension contributions, holiday cover, recruitment, equipment and desk space |
| Freelance UK VA at £20 to £35 an hour | About £1,730 to £3,030 a month | Rarely offered | Minimum hours, top-ups, and no cover when they are away |
| Virtual Assistant Capital | $899 a month (about £670) | $1,599 a month (about £1,190) | Nothing else: no recruitment fee, month-to-month |
Sources: wage rate from GOV.UK National Minimum Wage rates; employer National Insurance of 15% above £5,000 a year from GOV.UK employer rates and thresholds 2026 to 2027; freelance range from our VA hourly rates guide; pounds converted at the ECB reference rate on 2 November 2026 ($1 = £0.745), so your bank's figure will differ a little. The National Living Wage is the legal minimum, so an experienced office administrator usually costs more.
Virtual assistant plans for UK businesses
| Plan | Hours | Suits |
|---|---|---|
| Essentials, $899/mo (about £670) | 20 hours a week on UK hours | Sole traders, partnerships and small firms with a clear admin backlog |
| Executive, $1,599/mo (about £1,190) | Full time | Busy directors, letting agencies, practices and growing teams |
| AI Manager, $2,599/mo (about £1,940) | Full time, AI-fluent | Firms that want admin done plus AI workflows built and checked |
Every plan is one dedicated VA, month-to-month, with a free shortlist in 72 hours and nothing to pay until your VA starts.
Virtual assistant firm, freelance VA or virtual PA agency?
A UK search for a virtual assistant firm, company or agency returns three different kinds of business. Decide which one you want before you compare prices.
- Freelance virtual PA: one self-employed person, usually billed by the hour, often in bundles of 5 to 20 hours a month. Good for light, occasional work. If they are ill or on holiday, the work waits.
- Pooled virtual PA agency: you buy hours and the work goes to whoever is free. Flexible, but you explain your business to a different person each time.
- Dedicated VA firm, which is what we are: one person works only for you on fixed weekly hours, and the firm handles matching, replacement and continuity.
Whichever you choose, get one name, one weekly hours figure and one monthly price in writing.
Virtual assistant for London businesses
Many of the UK searches that reach this page come from London. Your VA works remotely, so being in London changes nothing about the service: they keep London office hours (GMT, and BST from late March to late October), join your Teams or Google Meet calls and work inside your systems. London work that suits a remote VA:
- Financial services and wealth firms: client onboarding paperwork, diary management and CRM upkeep
- Property and lettings: Rightmove and Zoopla enquiries, viewings, tenancy paperwork chasing
- Startups and scale-ups: founder inbox and diary, investor updates, hiring admin
- Trades and contractors across Greater London: enquiries, quotes from your price list, job booking and invoicing
We have no London office. If you need someone at your front desk in person, a local hire is the right choice. The same applies across the UK, from Manchester, Birmingham and Leeds to Glasgow, Edinburgh, Cardiff and Belfast: one remote VA working your hours.
Executive virtual assistant for UK directors
An executive virtual assistant for a director or partner looks after the diary, inbox triage, travel, board and investor packs, expenses and the follow-ups after each meeting. Most directors choose Executive so their VA covers the full working day. See our virtual executive assistant page for the detail.
Administrative services your UK VA can cover
- Virtual receptionist: calls, messages and bookings in UK hours
- Bookkeeping support in Xero, QuickBooks or FreeAgent, ready for your accountant
- Customer service by email and chat
- Social media scheduling and inbox replies
- CRM upkeep and lead follow-up
- Personal assistant work: diary, inbox, travel and documents
What it costs
Flat monthly plans, one dedicated VA: Essentials $899/mo (20 hours a week), Executive $1,599/mo (full-time) and AI Manager $2,599/mo (full-time, AI-fluent). Worked out per hour from those published prices, that is about $10/hr, $9/hr and $15/hr all-in. Every plan includes a free shortlist of 2–3 vetted VAs in 72 hours, a $0 recruitment fee, payment only once your VA starts, month-to-month terms and a 30-day replacement. See pricing.
Essentials is 20 hours a week and suits most small UK firms; Executive is full-time. For local versus remote costs, see our guide to VA hourly rates by country.
Your first 30 days
- Week one: access to your systems and a written list of recurring tasks.
- Week two: enquiries and diary.
- Week three: invoicing and document chasing.
- Week four: review and add the next area.
Related
- Virtual assistant for tradies
- Virtual assistant for law firms
- Virtual assistant for recruiters
- Hire a virtual assistant in India
- All industries we support
Virtual PA or virtual assistant?
In the UK the role is often called a virtual PA. It is the same service: one dedicated person handling your inbox, diary, travel, documents and follow-ups remotely. Your VA works UK hours (GMT, and BST in summer), writes in British English and uses the tools you already use.
Choosing a virtual assistant company in the UK
- Will you get one dedicated person, or whoever is free from a pool?
- Is the price a flat monthly fee, or hourly with minimums and top-ups?
- What happens if the fit is wrong in the first month?
- How are access to your systems and confidentiality agreed before work starts?
Our answers: one dedicated VA, a flat monthly fee from $899, a free replacement within 30 days, and access rules agreed with you before access.
FAQ
Are your VAs based in the UK? No. They work remotely in UK hours as agreed, which is how the cost stays well below a UK hire.
Can they work 9 to 5:30 UK time? Yes. UK hours are a standard shift for our VAs; tell us your exact hours.
Is pricing in pounds? Plans are priced in US dollars; your card or bank converts the fee.
What about UK GDPR? We agree access and data handling rules with you before work starts, and your VA works only inside your systems.
Do you work with letting agents and solicitors? Yes, they are among the most common UK fits.
What if the fit isn't right? Tell us within 30 days and we replace your VA at no cost, carrying the documented context over so you do not start from zero.
How much does a virtual assistant cost in the UK? A freelance UK VA usually charges £20 to £35 an hour. Our plans are $899 a month (about £670) for 20 hours a week and $1,599 a month (about £1,190) for full time, with no recruitment fee.
Is there a cheap virtual assistant option? We don't compete on the lowest hourly rate. We charge a flat monthly price for one dedicated, vetted VA, which for the same hours usually comes in below UK freelance rates.
Can I get a virtual assistant near me in London? Your VA is remote, not in London, but works London hours and joins your calls. If you need someone in your office in person, hire locally.
Do you offer virtual PA services in the UK? Yes. A virtual PA and a virtual assistant are the same service here: one dedicated person for your inbox, diary, documents and follow-ups.
Get a free VA shortlist in 72 hours.
Tell us what you need. We send 2–3 hand-picked, vetted VAs to interview. $0 recruitment fee, and you pay nothing until your VA starts. Essentials $899/mo, Executive $1,599/mo, AI Manager $2,599/mo, month-to-month.