Virtual Assistant for Australian Businesses
Australian small businesses pay some of the highest admin wages in the world, and many owners still do the paperwork themselves after hours. Tradies quote at night, property managers drown in maintenance requests, NDIS providers juggle service agreements and rosters, and allied health clinics chase forms and bookings.
Virtual Assistant Capital gives Australian businesses one dedicated, vetted VA who works remotely in the hours you set, in your software. No local office, no recruitment fee: a free shortlist of 2–3 VAs within 72 hours, nothing to pay until your VA starts, month-to-month terms and a 30-day replacement.
What your VA takes on
- Tradies: quotes from your notes, job booking, invoices and supplier accounts in ServiceM8, Tradify, Fergus or simPRO.
- Property management: maintenance requests, tenant communication and owner statements admin in PropertyMe or Console Cloud, plus realestate.com.au and Domain enquiry replies.
- NDIS providers: service agreement paperwork, rostering admin, participant communication logs and invoicing preparation in tools such as ShiftCare or Brevity, under your policies.
- Allied health clinics: bookings, reminders, intake forms and Medicare or private health claim paperwork admin in Cliniko, Nookal or Halaxy, never clinical work.
- Accountants and bookkeepers: client record chasing and receipt organisation in Xero, MYOB or Dext ahead of BAS and tax time.
- Ecommerce: Shopify and Amazon.com.au store admin, orders and customer messages.
A typical week
- Monday: week's bookings and jobs confirmed; anything from the weekend actioned.
- Tuesday: quotes and enquiries.
- Wednesday: invoicing and payment reminders.
- Thursday: rosters, agreements or maintenance follow-ups, depending on your business.
- Friday: weekly summary in AEST/AEDT.
Tools they work in
- Accounting: Xero, MYOB, QuickBooks, Dext
- Trades: ServiceM8, Tradify, Fergus, simPRO
- Property: PropertyMe, Console Cloud
- Health and care: Cliniko, Nookal, Halaxy, ShiftCare, Brevity
The bright line
Privacy Act obligations, NDIS practice requirements and your confidentiality rules are discussed and agreed with you before any access is given. BAS, GST, super and payroll lodgements stay with you and your registered agent; your VA prepares and organises. Plans are priced in US dollars; your card or bank converts the monthly fee. Your VA is remote, has no local office, and works inside your systems with the access you choose.
Signs it is time
- You quote and invoice after dark.
- Maintenance or participant messages wait days.
- A local admin hire is out of budget.
- You want to grow but cannot add more admin to your week.
Australian admin cost versus a virtual assistant
| Option | 20 hours a week | Full time (38 hours) |
|---|---|---|
| Employee on the National Minimum Wage (A$26.44 an hour from 1 July 2026), plus 12% super | About A$2,290 a month in wages, plus about A$275 super | About A$4,350 a month in wages, plus about A$520 super |
| Virtual Assistant Capital | US$899 a month (about A$1,280) | US$1,599 a month (about A$2,280) |
Sources: Fair Work Ombudsman minimum wage; 12% superannuation guarantee from the ATO; Australian dollars converted at the ECB reference rate on 2 November 2026. The National Minimum Wage is the legal floor, and most administration roles are paid under an award at a higher rate.
What it costs
Flat monthly plans, one dedicated VA: Essentials $899/mo (20 hours a week), Executive $1,599/mo (full-time) and AI Manager $2,599/mo (full-time, AI-fluent). Worked out per hour from those published prices, that is about $10/hr, $9/hr and $15/hr all-in. Every plan includes a free shortlist of 2–3 vetted VAs in 72 hours, a $0 recruitment fee, payment only once your VA starts, month-to-month terms and a 30-day replacement. See pricing.
Essentials (20 hours a week) suits most sole traders and small clinics; Executive is full-time. For local versus remote costs, see our guide to VA hourly rates by country.
Your first 30 days
- Week one: access and your recurring task list.
- Week two: enquiries and bookings.
- Week three: invoicing and paperwork.
- Week four: review hours and add the next area.
Related
- Virtual assistant for tradies
- Virtual assistant for property managers
- Virtual assistant for medical practices
- Hire a virtual assistant in India
- All industries we support
Virtual receptionist and admin support in Australian hours
Many Australian businesses start with calls and enquiries: callbacks, bookings, quotes and messages that pile up while you are on site. Your VA works your hours, whether that is AEST, ACST or AWST, and can run reception-style admin alongside the rest of the role. See our virtual receptionist page for that side of the work.
Choosing a virtual assistant company in Australia
- One dedicated VA, or a shared pool?
- A flat monthly fee, or hourly billing with minimums?
- What happens if the fit is wrong in the first month?
- How is access to your systems agreed before work starts?
FAQ
Are your VAs based in Australia? No. They work remotely in the Australian hours you set.
Can a VA start early for AEST mornings? Tell us your exact hours and we shortlist VAs who work them.
Do you work with NDIS providers? Yes, on administrative work under your policies. Support work and clinical decisions stay with your team.
Is pricing in AUD? Plans are priced in US dollars; your bank converts the fee.
Do they use Xero and MYOB? Yes.
What if the fit isn't right? Tell us within 30 days and we replace your VA at no cost, carrying the documented context over so you do not start from zero.
Get a free VA shortlist in 72 hours.
Tell us what you need. We send 2–3 hand-picked, vetted VAs to interview. $0 recruitment fee, and you pay nothing until your VA starts. Essentials $899/mo, Executive $1,599/mo, AI Manager $2,599/mo, month-to-month.