Restaurant Virtual Assistant
Restaurant owners and managers work the floor and then the office: private event inquiries, reviews on three platforms, delivery app menus, supplier invoices, staff schedules and the books.
A restaurant virtual assistant is a dedicated remote team member who takes the office work, so managers stay on the floor where guests and staff need them.
What your VA takes on
- Reservations and events: private dining and catering inquiries, quotes from your packages, deposits and event sheets.
- Reviews: monitoring Google, Yelp and TripAdvisor, drafting replies for approval.
- Delivery platforms: menu and hours updates, issue disputes and payout checks.
- Supplier admin: orders from your par levels, invoice matching and credits for shorts.
- Staff scheduling: building schedules in your tool from your rules, shift swaps.
- Marketing: social posts and email newsletters from your content.
A typical week
- Monday: invoice matching and supplier credits.
- Tuesday: event inquiries and quotes.
- Wednesday: schedule for next week.
- Thursday: social and newsletter.
- Daily: review replies and delivery platform checks.
Tools they work in
- POS and operations: Toast, Square, Lightspeed
- Reservations: OpenTable, Resy, SevenRooms
- Scheduling and inventory: 7shifts, MarketMan
- Delivery: DoorDash, Uber Eats and Grubhub merchant portals
The bright line
Your VA works remotely and never handles cash or food. Refunds, comps and staff discipline stay with management.
Signs it is time
- Event inquiries wait days for a quote.
- Reviews go unanswered.
- Supplier credits are never claimed.
- Managers build schedules after closing.
What it costs
Flat monthly plans, one dedicated VA: Essentials $899/mo (20 hours a week), Executive $1,599/mo (full-time) and AI Manager $2,599/mo (full-time, AI-fluent). Worked out per hour from those published prices, that is about $10/hr, $9/hr and $15/hr all-in. Every plan includes a free shortlist of 2–3 vetted VAs in 72 hours, a $0 recruitment fee, payment only once your VA starts, month-to-month terms and a 30-day replacement. See pricing.
Single restaurants often start on Essentials; groups with several locations use full-time VAs.
Your first 30 days
- Week one: review monitoring and reply drafts.
- Week two: event inquiry process.
- Week three: supplier invoices.
- Week four: scheduling and marketing.
Related
- Customer service virtual assistant
- Social media virtual assistant
- Virtual bookkeeper
- All industries we support
FAQ
Can a VA take reservations by phone? Yes, within plan hours, though most restaurants use online booking with the VA handling events and changes.
Do they work in Toast or Square? Yes, with the access you set.
Can they reply to reviews? Yes, drafted in your voice for approval.
Do they help with delivery apps? Yes: menus, hours and disputes.
Is this for multi-location groups? Yes.
What if the fit isn't right? Tell us within 30 days and we replace your VA at no cost, carrying the documented context over so you do not start from zero.
Get a free VA shortlist in 72 hours.
Tell us what you need. We send 2–3 hand-picked, vetted VAs to interview. $0 recruitment fee, and you pay nothing until your VA starts. Essentials $899/mo, Executive $1,599/mo, AI Manager $2,599/mo, month-to-month.