Virtual Assistant for IT Companies and MSPs
Managed service providers sell technical expertise, yet technicians lose hours to non-technical work: logging tickets, scheduling visits, chasing renewals, updating documentation and preparing quotes.
A virtual assistant for IT companies and MSPs is a dedicated remote team member who runs that service desk and back-office admin, so technicians stay on technical work.
What your VA takes on
- Ticket intake: logging requests from email and calls, categorising them by your rules and routing them.
- Scheduling: onsite visits and project calendars.
- Renewals: licence, warranty and contract renewals tracked and quoted for approval.
- Quotes and procurement: quotes from your distributors and price lists.
- Documentation: keeping client documentation current from technicians' notes.
- Billing admin: agreement reconciliation and invoice preparation.
A typical week
- Daily: ticket intake and routing.
- Monday: visit schedule.
- Tuesday: renewals due in 60 days.
- Wednesday: quotes and procurement.
- Friday: documentation updates and billing reconciliation.
Tools they work in
- PSA: ConnectWise PSA, Autotask, HaloPSA, Syncro
- Documentation: IT Glue, Hudu
- Distributors and quoting: your portals and quoting tool
The bright line
Your VA does no technical remediation and has no admin access to client systems. They handle service desk admin and back-office work only.
Signs it is time
- Technicians log their own tickets.
- Renewals are missed.
- Documentation is always out of date.
- Quotes take days.
What it costs
Flat monthly plans, one dedicated VA: Essentials $899/mo (20 hours a week), Executive $1,599/mo (full-time) and AI Manager $2,599/mo (full-time, AI-fluent). Worked out per hour from those published prices, that is about $10/hr, $9/hr and $15/hr all-in. Every plan includes a free shortlist of 2–3 vetted VAs in 72 hours, a $0 recruitment fee, payment only once your VA starts, month-to-month terms and a 30-day replacement. See pricing.
Small MSPs usually start on Essentials; larger service desks use full-time VAs.
Your first 30 days
- Week one: ticket intake rules.
- Week two: scheduling.
- Week three: renewals and quotes.
- Week four: documentation and billing.
Related
- Virtual assistant for startups
- Customer service virtual assistant
- Workflow automation virtual assistant
- All industries we support
FAQ
Can a VA do level 1 support? Our plans cover service desk admin, not technical support. We will tell you honestly if your need is technical.
Do they use ConnectWise or Autotask? Yes, with your role settings.
Will they have access to client systems? No. Only your PSA, documentation and back-office tools.
Can they quote? From your price lists and distributor portals, for approval.
Do you work with IT consultants? Yes.
What if the fit isn't right? Tell us within 30 days and we replace your VA at no cost, carrying the documented context over so you do not start from zero.
Get a free VA shortlist in 72 hours.
Tell us what you need. We send 2–3 hand-picked, vetted VAs to interview. $0 recruitment fee, and you pay nothing until your VA starts. Essentials $899/mo, Executive $1,599/mo, AI Manager $2,599/mo, month-to-month.